Reservation and Cancellation Policy
As Frontier Cottages continues to grow in popularity, we are frequently fully booked with active waiting lists. In order to be fair to our guests, our staff, and our small family-run business, we have implemented the following reservation policy.
Reservations
A valid credit card is required to secure any and all reservations, regardless of prior arrangements or exceptions.
A preauthorization for the total amount of your stay will be placed on the credit card(s) provided at time of reservation.
Final and actual payments may be made using your preferred method at time of check-in.
Once a reservation is made, your stay is considered confirmed and set in motion.
By booking with Frontier Cottages, guests agree to the cancellation policy outlined below.
Online Availability Inquiries
Availability inquiries may be made via our website form submission, Facebook messenger, or email. However, due to our privacy policy, formal reservations must be followed up by a phone call to provide the personal information required to receive your booking confirmation.
Cancellation & Changes
For telephone reservations; Cancellations or changes made 14 days or more prior to arrival will not be charged for their booking, however a $25 administrative fee will be applied. For online bookings; webhost fees are predetermined and a 10% charge of your total stay will be applied.
Cancellations or changes made 7–13 days prior to arrival will be charged 50% of the total reservation cost.
Cancellations made within 7 days of arrival, early departures, shortened stays, or no-shows will be charged 100% of the reservation cost.
Cancellations made on the same day as booking are still subject to fees, as preparation and administrative costs are immediately incurred once a reservation is confirmed.
Last-Minute Changes
Due to high demand and limited availability, last-minute changes, date reductions, or shortened stays cannot be accommodated without penalty. If you are unsure of your departure date, then it is always best to book your minimum stay and extend once you arrive.
If we are able to successfully rebook your canceled nights, we will gladly refund the recovered amount, less the administrative fee.
No-Shows
Guests who do not arrive on their scheduled check-in date and do not notify us will be considered a no-show and charged for their full stay.
Exceptional Circumstances
We understand that life happens. While this policy is firm, we will always do our best to be compassionate in genuine emergencies, at our discretion.
Frontier Cottages is a small, family-run business, and your reservation directly supports our family’s livelihood. Once your booking is confirmed, your stay is already set in motion — cabins are prepared with care, temperature is adjusted, fires are lit, and staff time and resources are allocated in advance. These preparations come at a real cost. When a reservation is canceled last minute, it is often impossible to rebook, even with a waiting list. Thank you for your understanding and for respecting our policy so we can continue providing the warm, welcoming experience our guests value.
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